Customer Experience
90-Day Warranty
Warranty Coverage
Every StrapLights® product is backed by a 90-day warranty from the date of delivery. If your light arrives damaged or stops working due to a manufacturing defect, we’ll replace it — no hassle.
Coverage Period
90 days from the date your order is delivered.
What We Do
We’ll ship a replacement as soon as we confirm the issue — fast.
What’s Covered
- Manufacturing defects in materials or workmanship.
- Items that arrive damaged or not working properly.
- USB-C charging port, LED emitters, motion sensor, and strap hardware failures under normal use.
What’s Not Covered
- Damage from misuse, abuse, or unauthorized modifications.
- Loss or theft of the product.
- Normal wear and tear beyond the 90-day period.
- Submersion or damage caused by exceeding the IP44 water-resistance rating.
How to Start a Warranty Claim
- Email us at service@straplights.com with your order number and a brief description of the issue.
- Or fill out the form on our contact page and select “Warranty” as the subject.
- We’ll review your claim and send a replacement or return label within one business day.
Need help with a return instead?
Our 30-day money-back guarantee and exchange policy are handled on the Shipping & Returns page.
Shipping & Returns