Customer Experience
Shipping & Returns
Shipping Policy
All shipping is sent by USPS at the custom box rate. Any shipping damage or broken parts or products may be disputed with USPS or StrapLights®.
Free shipping on every order. No minimums, no hidden fees — just fast, reliable delivery straight to your door.
Return & Exchange Policy
We want you to love your StrapLights®! If something is not right, we will make it right.
30-Day Guarantee
If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery — no questions asked.
To Qualify for a Return or Exchange
- The item must be in its original condition (lightly used is okay).
- You will need your order number or proof of purchase.
How to Start a Return or Exchange
- Email us at service@straplights.com with your order details, or reach out on our contact page.
- Let us know if you would like a refund or exchange.
- We will send you a quick return shipping label and next steps.
Refunds
Once your return is received and inspected, we’ll issue your refund to your original payment method within 3–5 business days.
Exchanges
If you are swapping for a different StrapLights® product or a replacement, we’ll ship it out as soon as we receive your return.
Defective or Damaged Items
If your item arrived damaged or isn’t working properly, please reach out within 10 days of delivery and we will send you a replacement — fast. See our 90-Day Warranty page for full details.
Chat with us
Questions about your order, a return, or an exchange? We usually reply within one business day.
Contact Us